problem & solution
I´d like to explain the problem and that we will be replacing or repairing any padles with problems.
Firstly,our last shipment of what we call Quicklock from our supplier in France had changed the construction and we relied on that the new model WITHOUT the aluminium tube inside the male part was strong enough. Obviously today we see we were wrong, despite that I myself used one on my expensive carbon Robson paddle surfing / rockhopping with few rolls in Orust and even over to Helsinki from Grisslehamn this year.
Its a different model from Hassex picture, these were very problematic and difficult to mount, hence we changed several years ago. Till now the French version has worked very well and both Babs and I have used them in some very tough conditions without mishap.
Its important to note Robson & Canoe sports have nothing to do with these parts, we assemble them here in Sweden.
We contacted the supplier and they agreed to replace them to the older model.
And we are happy to replace and or repair any paddle with quicklock who has the male part with no aluminium tube inside. Just contact me directly james(at)kajaktiv.se and I´ll be happy to help. (It will be me in the workshop monday fixing the returned paddle
Any future problems with any of our products just contact me and we will do the best we can to help. We not only stand behind our products but also use them every day, so we have a good understanding about your concerns.
We apologise for any inconvenience.
MVH
James Venimore
Det tackar jag för!
Jag hör av mig.
/Svante